
Terms and Conditions of Hire
Thank you for booking with Bicester Soft Play. Please now take the time to read the below.
Terms and conditions apply to our Soft Play & any other play equipment.
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Hire Payment via Bank Transfer
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A £40 non-refundable deposit is payable at the time of booking in order to secure the date.
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The remaining balance is payable no less than 7 days prior to the event -if payment has not been made booking will be cancelled.
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If a booking is made with less than 7 days until the event date, the full hire charge is to be paid at time of booking.
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If paying by cash please state this.
Please inform us when you have made a payment.
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Damage Deposits:
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Bicester Soft Play takes pride in the quality of their soft play equipment.
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A damage deposit of £50 is payable prior to the hire, this can be cash or bank transfer.
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Your deposit will be returned to you upon inspection of the equipment at the end of the hire, except in the event of damage, soiling or misuse as in our terms and conditions of hire.
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Rescheduling:
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If a request to reschedule is provided more than 4 weeks prior to your event date, a new hire date will be provided, subject to availability.
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Bicester Soft Play limit rescheduling to one further date, after which the deposit will be retained as per our cancellation policy.
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Cancellation:
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Bicester Soft Play reserves the right to retain the deposit for bookings cancelled with less than 2 weeks’ notice.
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Liability:
Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence. None of these Terms and Conditions will restrict your statutory rights. Public liability insurance is held by Bicester Soft Play.
Disclaimer:
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Please note that all persons using Bicester Soft Play do so at their own risk.
The Hirer will be responsible/liable for any damage or injury occurring from, or as a result of, misuse or reckless use.
These guidelines set out in our Terms and Conditions are for the safety of all people using this equipment and it is the sole responsibility of the Hirer to ensure that the guidelines are adhered to at all times.
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Bicester Soft Play will not accept any responsibility for any injury caused to anyone whilst using this equipment.
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Customers are responsible for setting up and packing away the equipment when hiring DIY packages.
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Please ensure there is enough space for parking our van outside to load & unload. It is the responsibility of the Hirer to ensure easy access to the venue for unloading and loading of equipment. Any restrictions (e.g. lack of parking, stairs, narrow hallways) must be notified to Bicester Soft Play prior to the event.
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We will endeavour to arrive/set up on time, but Bicester Soft Play will not be held responsible for delays incurred due to unforeseen circumstances beyond our control (e.g. road closures, traffic congestion, weather conditions) and we reserve the right to cancel at any time with your full deposit being refunded.
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It is the Hirer's responsibility to check that the venue has sufficient space for the package hired.
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Please allow up to 1 hour before the event for Bicester Soft Play to deliver and set up the equipment, and also 30 minutes after the event for us to take down and remove the equipment.
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Ball Pits:
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Please ensure that all balls have been returned to the ball pit by the end of your hire.
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Bicester Soft play will set up the equipment taking into account the full safety of the children, and therefore the equipment must not be removed from the room or rearranged.
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If your event is being held at a residential address, we advise the homeowner to refer to the terms and conditions of their home insurance policy.
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Return of equipment:
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All equipment must be returned in a clean, unsoiled, and undamaged condition, otherwise the Hirer will lose their deposit and possibly incur an additional charge. If you need to clean the equipment during the hire period, please only use water or baby wipes.
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On collection, the equipment will be checked over for any signs of damage, misuse or any missing items. Should we find any signs of the above, it will be brought to the Hirer's attention. The equipment will then be returned to our depot and assessed to determine the cost for repair or replacement. Your deposit will be retained to cover this cost.
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Only Bicester Soft Play staff are authorised to collect the soft play. Under no circumstances should any of the equipment be handed over to anyone other than our staff. If you are unsure of any staff member collecting, please contact the owner on the telephone number provided.
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Health & Safety:
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Once the soft play is set up, the safe operation of all equipment becomes the responsibility of the named Hirer who must ensure that all possible steps are taken to avoid injury to the children attending or damage to the equipment supplied.
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The soft play equipment will only be set up in an indoor open space, we will not be responsible for moving anything not owned by us. There should be plenty of space available away from any glass.
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Equipment should not be moved once set up and should remain on the matting. All balls should remain in the ball pit.
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The hire of the soft play is strictly for the use of children under the age of 5 years.
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Please ensure that no one over the recommended age uses the equipment, otherwise this may result in the loss of deposit.
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A responsible adult (18 years or over) must supervise the children and equipment at all times. Children are not permitted to play on the equipment during set up or collection.
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Do’s and Don’ts:
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No food, drink or chewing gum to be consumed near the soft play equipment.
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No adults are to sit on the soft play as this makes the items lose shape.
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All shoes, badges, jewellery must be removed to prevent damage or injury to others. It is also suggested that spectacles are removed.
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It is important that the area is not over-crowded. Please act to limit the numbers and sizes as necessary.
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Do not allow children to become boisterous, push, collide or fight in a manner that will hurt or cause distress to others.
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For hygiene reasons, socks must be worn while using the soft play equipment. If supervisors need to walk on the soft play matting, they must remove their footwear and leave their socks on.
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Balls should remain in the ball pit during the hire period, although we understand some will naturally come out, they should be returned as soon as possible. All balls should be placed back in the ball pool prior to collection.
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No sand, sharp objects, face paints, party poppers, streamers or silly string must be used near the soft play equipment as this can cause damage to the equipment. You may risk losing your deposit if this happens.
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There must be no smoking or BBQs near the soft play or inflatable equipment.
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All pets must be kept away from the equipment at all times.
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No furniture should be placed on the mats as this will cause damage.
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Bicester Soft Play will charge in full for any damage or loss of equipment.
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In the event of any serious accident, to comply with our insurance conditions, professional medical advice must be sought as soon as possible. Reports will be requested by our insurance company should a claim arise. The appropriate Health & Safety Report must be completed at the time when a Bicester Soft Play member of staff returns to collect the equipment.
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Ensure that no one with a history of back or neck problems is allowed on the equipment, or any child who is unwell.
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Although the soft play equipment and balls from the ball pool are cleaned after every event it is recommended that supervising adults discourage children from placing balls in their mouths for hygiene purposes.
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Avoid large children and small children using the equipment at the same time.
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Bicester Soft Play will not supervise the event.
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Bicester Soft Play accepts no liability for any damage, accidents or injuries that may occur whilst the equipment is on hire.
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Strictly no alcohol or drug use near the soft play or inflatable equipment. Bicester Soft Play will not be held liable for any damage, accidents or injury that occurs due to the consumption and effects of alcohol and or drug use.
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All of our equipment is thoroughly cleaned and disinfected after each and every hire.
Contact us
If you have any questions, please do not hesitate to get in touch.
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07843 729038
bicestersoftplayhire@gmail.com
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Cash and Bank Transfer